Q: How do I place a preorder on the website?
A: To place a preorder, simply browse through the products, click on the item you wish to purchase, and select the “Add to Cart” button.
Follow the checkout process and provide your delivery and contact information.
Q: What payment methods do you accept for preorders?
A: We accept a variety of payment methods including cash, mobile money (MoMo), or better still we buy and when the items arrive you make payment.
Q: How do I track my order?
A: You will be informed periodically about the various statuses or stages of your order.
Q: When will I be charged for my preorder?
A: You will be charged when the items arrive in the country or charged immediately upon completing the purchase to secure your product.
We will notify you of the payment and expected delivery date via WhatsApp, Email or Call.
Q: How long will it take to receive my preorder?
A: The delivery time will depend on the shipping method you choose. The delivery time for preorders varies based on the product and shipping method.
Typically, preorders are shipped and delivered within 7-14 days via our Air Freight Shipping method.
Whiles via Sea shipping usually takes about 40-60 days after the product has been shipped from the warehouse. You will be notified if there are any delays.
Q: What happens if the preorder release is delayed?
A: If the preorder release is delayed, we will notify you immediately and provide updated delivery information.
If the delay is significant, you will have the option to cancel your order for a full refund.
Q: What should I do if I want to cancel my preorder?
A: If you wish to cancel your preorder before it shipped, please contact us immediately.
To do so, contact our customer service team through the “Contact Us” form or WhatsApp us your order details, and they will assist with the cancellation process.