Privacy Policy

Updated On: January 2024

At POKBON Marketplace, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, shop, or interact with our services. By using our services, you agree to the terms outlined in this policy. Please take a moment to read this Privacy Policy carefully.

1. Information We Collect

We collect different types of personal data to provide you with the best possible experience on our website and ensure seamless transactions. The types of data we may collect include:

  • Personal Information: This includes details such as your name, email address, shipping and billing address, phone number, and payment information when you create an account, place an order, or subscribe to our newsletter.
  • Usage Data: This includes information about how you interact with our website, such as IP addresses, browser type, pages visited, and the duration of your visit. This helps us improve our services and optimize your user experience.
  • Transaction Data: Information related to your purchase history, payment details, and order fulfillment.
  • Cookies and Tracking Technologies: We may use cookies, beacons, or similar technologies to improve your browsing experience and gather information for analytical purposes.

2. How We Use Your Information

The information we collect helps us enhance your experience on POKBON Marketplace and ensure smooth operations. We use your data for:

  • Order Processing: Fulfilling your orders, handling payments, and managing delivery.
  • Customer Support: Assisting you with inquiries, complaints, or after-sales service.
  • Marketing and Communication: Sending you promotional offers, updates, newsletters, and relevant product information, only when you have opted in to receive such communication.
  • Improvement of Services: Analyzing usage patterns to refine our website and customer experience.
  • Fraud Prevention: Monitoring and preventing unauthorized or fraudulent activities.

3. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. However, to provide services efficiently, we may share your information with trusted third parties:

  • Service Providers: We work with logistics, payment processors, and other third parties to facilitate transactions, manage delivery, and optimize website performance.
  • Legal Obligations: We may share your data if required by law, court order, or government regulation, or if it’s necessary to protect the rights, property, or safety of POKBON Marketplace or our users.
  • Business Transfers: If POKBON Marketplace undergoes a business transaction such as a merger, acquisition, or asset sale, your data may be transferred as part of that process.

4. Data Security

We implement strict security measures to protect your personal information from unauthorized access, misuse, or disclosure. These include:

  • Encryption: Secure encryption protocols for data transmission, especially for sensitive information like payment details.
  • Access Control: Limiting access to your personal data to authorized personnel only.
  • Regular Monitoring: Continuous monitoring of our systems for potential security vulnerabilities.

However, while we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure. You are responsible for safeguarding your account details and maintaining the confidentiality of your password.

5. Your Rights

At POKBON Marketplace, we value transparency, and we want you to have full control over your personal information. You have the following rights regarding your data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal data, subject to legal obligations.
  • Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or adjusting your account settings.
  • Data Portability: You may request your data in a structured, machine-readable format and transfer it to another service provider.

To exercise any of these rights, please contact us at francisbonsu1600@gmail.com.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, tailor our services to your preferences, and provide you with relevant content. You can manage your cookie preferences through your browser settings.

Types of Cookies We Use:

  • Essential Cookies: Required for basic website functionality.
  • Analytics Cookies: Help us understand user behavior and improve our services.
  • Advertising Cookies: Used to deliver relevant ads based on your browsing history.

You can opt out of third-party cookies by adjusting your browser settings, but this may affect the functionality of the website.

7. Third-Party Links

Our website may contain links to third-party sites that are not operated by POKBON Marketplace. We are not responsible for the privacy practices of these third-party websites and encourage you to read their privacy policies.

8. Children’s Privacy

POKBON Marketplace does not knowingly collect or solicit personal data from children under 16 years of age. If we discover that we have collected personal information from a child without parental consent, we will take steps to delete that data promptly. If you believe we may have information from or about a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review the Privacy Policy periodically to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please don’t hesitate to contact us at:

We are committed to keeping your information safe and providing full transparency about how your data is used.