Updated On: January 2024
Welcome to POKBON Marketplace! These Terms and Conditions outline the rules and regulations for the use of our website, products, and services. By accessing this website or placing an order, you agree to comply with these Terms. Please read them carefully, as they govern your relationship with POKBON Marketplace.
If you do not agree to these Terms, you should refrain from using the website or our services.
1. Introduction
POKBON Marketplace operates under the registered domain pokbongroup.store and provides e-commerce services through its platform, specializing in sourcing and selling a variety of products from categories like Home Appliances, Kitchen Appliances, Office Gadgets, Apparel & Accessories, Consumer Electronics, and more.
By using our site, making a purchase, or interacting with our services, you agree to these Terms and Conditions. The following terminology applies to these Terms and Conditions, our Privacy Policy, and all Agreements: “Customer,” “You,” and “Your” refers to you, the person accessing this website. “Company,” “Ourselves,” “We,” “Our,” and “Us” refers to POKBON Marketplace.
2. Eligibility
By using this website, you confirm that you are:
- At least 18 years of age or have the consent of a guardian.
- Fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
3. Use of Website
You agree to use POKBON Marketplace only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
Prohibited activities include:
- Committing fraud or violating any applicable local, national, or international law.
- Using the website to send unsolicited marketing or advertising material.
- Transmitting harmful code, viruses, or any other technologies that could harm POKBON Marketplace or its users.
- Accessing restricted areas of the site without authorization.
4. Product Listings and Descriptions
We strive to ensure that all product information, including descriptions, images, and pricing, is accurate and up-to-date. However, we cannot guarantee that all information is error-free. If any inaccuracies are found, please contact us, and we will make corrections as soon as possible.
POKBON Marketplace reserves the right to:
- Modify product information and availability without notice.
- Withdraw products from sale at our discretion.
5. Order Process
5.1 Placing an Order
To place an order, simply add your desired products to your cart and proceed to checkout. You will be required to provide accurate and complete shipping and payment information. Once your order is placed, we will send you a confirmation email detailing your purchase.
5.2 Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases where:
- Payment has not been authorized.
- The product is out of stock.
- There is a pricing or product description error.
If we cancel your order after processing your payment, we will issue a full refund.
6. Pricing and Payment
Prices for products are displayed in local currency (Ghana Cedi) and are inclusive of any applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice.
We accept multiple payment methods, including:
- Mobile money
- Bank transfers
- Credit and debit cards
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the website. We reserve the right to refuse any payment method or transaction.
7. Shipping and Delivery
7.1 Shipping Methods
We provide several delivery options, including standard, express, and same-day delivery within Accra (subject to availability). For customers outside Accra, we collaborate with trusted courier services to deliver your items.
7.2 Delivery Timeframes
Delivery times may vary depending on the shipping option selected and your location. Estimated delivery times will be provided at checkout. While we strive to meet these estimates, delivery times may be affected by circumstances beyond our control (e.g., customs delays, holidays, strikes).
7.3 Tracking Your Order
Once your order is shipped, we will provide you with tracking information to monitor your delivery status. For any concerns regarding delivery, please contact our support team.
8. Returns, Refunds, and Exchanges
8.1 Returns Policy
We accept returns and exchanges within [14 days] of delivery, provided the item is in its original condition and packaging, with all tags and accessories included. The following conditions apply:
- Items such as personal care products, perishables, and custom orders cannot be returned.
- Shipping costs for returns may be borne by the customer unless the product was defective or incorrect.
8.2 Refunds
Refunds will be processed after we have received and inspected the returned product. Refunds are typically issued within 7-10 business days via the original payment method.
9. Intellectual Property
All content on POKBON Marketplace, including but not limited to product images, text, graphics, logos, and design elements, are the intellectual property of POKBON Marketplace or licensed for our use.
You may not copy, reproduce, republish, download, post, or distribute any content without our express written permission, except for your personal, non-commercial use.
10. Limitation of Liability
POKBON Marketplace strives to provide accurate, timely, and complete information and services. However, we make no warranties, whether express or implied, regarding the accuracy, completeness, or suitability of any product or service provided.
To the maximum extent permitted by law, POKBON Marketplace and its affiliates, officers, employees, or agents will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:
- Your use or inability to use the website.
- Any errors, inaccuracies, or omissions in the information provided on the website.
- Delays in delivery or product availability.
11. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Ghana. You agree to submit to the exclusive jurisdiction of the courts located in Accra, Ghana, for the resolution of any disputes arising out of or relating to these Terms or your use of the website.
13. Changes to the Terms and Conditions
We may update these Terms and Conditions at any time to reflect changes in our business practices or legal obligations. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically to stay informed about any updates.
By continuing to use our website after the changes become effective, you accept the revised Terms and Conditions.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, or any other inquiries, please feel free to reach out to us:
Address: Planet Close 44 – Sowutuom Accra
Email: info@pokbongroup.store
Phone: +233 556 780 200